Network Weather Privacy Policy

Last Updated: May 14, 2025

1. Introduction

This Privacy Policy describes how Primatech Paper Co. ("Primatech," "we," "us," or "our"), a California Limited Liability Company, collects, uses, shares, and protects your personal information when you use our website, www.NetworkWeather.com (the "Site"), and our Network Weather desktop application (the "App"). Our service, Network Weather (collectively, the "Service"), is designed to monitor your network performance and provide proactive suggestions to improve your computer's configuration and local network.

This Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA) and the terms of service for application stores where the App may be available, including those of Apple and Microsoft. Our Service is primarily intended for users located in the United States.

By using our Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

Our company address is 926 Madison Ave, Redwood City, CA 94061. For any privacy-related inquiries, please contact us at [email protected].

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Service, and information we may receive from third parties.

Information You Provide Directly:

• Account Information: If you create an account, we may collect your name, email address, and password.
• Contact Information for Leads and Inquiries: If you contact us for support, express interest in our Service (e.g., as a lead), or other inquiries, we may collect your name, email address, company name, phone number, and any other information you provide. Providing us with such information constitutes your consent for us to contact you regarding our Service or your inquiry.
• User Feedback: Information you provide when you report a problem, request support, or otherwise communicate with us.

Information Collected Automatically Through the Site:

• Log Data: When you visit our Site, our servers automatically record information that your browser sends, such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time of your request.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Please see our "Cookie Policy" section (Section 6) below for more details.

Information Collected Automatically Through the App:

• Network Performance Data: The App monitors your network performance. This includes data such as internet speed (upload and download), latency, packet loss, jitter, Wi-Fi signal strength, and connected network hardware information (e.g., router and modem model).
• Device and System Information: We collect information about the device on which you install the App, including operating system type and version, hardware model, and system configuration.
• Location Information: With your explicit permission, the App may collect your precise or approximate location data. This is used to help diagnose network issues that may be specific to your geographic area or to identify your Internet Service Provider (ISP). Location permission is also required to diagnose certain issues pertaining to WiFi performance and connectivity, as some WiFi diagnostic information is only available when location services are enabled on your operating system. We use this information solely for diagnostic and service improvement purposes. We do not sell your specific location data to any third parties.
• Local Network Access: With your explicit permission, the App will access and interrogate your local network. This allows us to discover devices on your network, assess their connection quality, and identify potential configuration issues or interference affecting your network performance. This access is solely for the purpose of providing you with network monitoring and improvement suggestions.
• Usage Data: We collect information about how you use the App, such as the features you use, the frequency and duration of your usage, and diagnostic information relating to the App's performance. This helps us understand how our users engage with the App and how we can improve it.

Non-Identifiable Aggregate Data:

• We reserve the right to collect and analyze data in an aggregated and de-identified form. This means that the data is combined from multiple users and stripped of any information that could personally identify you. Examples include statistics about network performance issues experienced by users of a particular ISP or problems associated with specific models of network equipment.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: To deliver the core functionality of Network Weather, including monitoring your network performance and providing proactive suggestions for improvement.
• To Improve Our Service: To understand how users interact with our Service, to enhance existing features, and to develop new products and services.
• To Personalize Your Experience: To tailor the Service's content and recommendations to your specific network conditions and configuration.
• To Communicate With You: To respond to your inquiries, send you service-related announcements, provide customer support, and (if you provided lead information) contact you about our Service.
• For Research and Development: To analyze trends and to develop and improve our algorithms and service offerings.
• To Monetize Aggregate Non-Identifiable Insights: We may use aggregated and de-identified data to generate insights about network performance, ISP issues, or network equipment problems. These non-identifiable insights may be monetized. We do not sell your Personal Identifiable Information (PII) to anyone.
• To Train AI Classifiers: We explicitly reserve the right to train artificial intelligence (AI) classifiers based on anonymized, aggregated insights derived from the data collected through our platform. This helps us improve the accuracy of our diagnostics, suggestions, and overall Service.
• For Security and Compliance: To protect the security and integrity of our Service, to prevent fraud and abuse, and to comply with legal obligations and app store requirements.

4. Sharing and Disclosure of Information

We do not sell your Personal Identifiable Information (PII). We may share your information in the following circumstances:

• Service Providers and Subprocessors: We may share your information with third-party vendors, service providers, contractors, or agents ("Subprocessors") who perform services on our behalf or help us operate our Service. These services may include website hosting, data analysis, customer service, email delivery, payment processing, IT services, and marketing assistance. We use services such as Google Analytics, Hubspot, Cloudflare, Twilio, and Synthflow, and may use other Subprocessors in the future. These Subprocessors are authorized to use your personal information only as necessary to provide these services to us and are obligated to protect your information.
• Aggregate Non-Identifiable Information: We may share or sell aggregated, de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including for industry analysis, research, and to improve their services.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Primatech Paper Co., (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred as part of the transaction, subject to the promises made in this Privacy Policy. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Third-Party Services and Subprocessors

As mentioned above, we utilize various third-party services to operate and improve Network Weather. These services may act as subprocessors for your data. Key examples include:

• Google Analytics: To understand website traffic and user behavior on our Site.
• Hubspot: For customer relationship management (CRM), marketing, and sales activities, including managing lead information.
• Cloudflare: For website security, performance, and reliability.
• Twilio: For communication services (e.g., sending notifications or for customer support interactions).
• Synthflow (or similar AI/automation tools): May be used for processing inquiries or automating certain communication tasks.

We select our Subprocessors carefully and require them to provide sufficient guarantees to implement appropriate technical and organizational measures to protect your data. We may update our list of Subprocessors from time to time.

6. Cookie Policy

Our Site, www.NetworkWeather.com, uses cookies and similar tracking technologies to enhance your Browse experience and to help us understand how our Site is used.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site.
• Performance Cookies (e.g., via Google Analytics): These cookies collect information about how you use our Site, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions.
• Functionality Cookies (e.g., via Hubspot): These cookies allow our website to remember choices you have made in the past, like what language you prefer, or to enable features like chat support.
• Marketing Cookies (e.g., via Hubspot or advertising platforms): These cookies track your online activity to help us or advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. We will obtain your consent for these cookies where required by law.

How to Manage Cookies:

Most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. For information on how Google Analytics collects and processes data, please visit Google's site "How Google uses data when you use our partners' sites or apps."

7. Your California Privacy Rights (CCPA)

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling (if applicable), or sharing personal information, and the categories of third parties with whom we share personal information.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing for Cross-Context Behavioral Advertising: The CCPA provides consumers with the right to opt-out of the "sale" of their personal information and the "sharing" of personal information for cross-context behavioral advertising. Primatech Paper Co. does not sell your Personal Identifiable Information (PII) in the traditional sense (i.e., for monetary compensation). As we may monetize aggregated, non-identifiable insights, this practice does not constitute a "sale" of PII under CCPA. However, if our use of certain cookies or tracking technologies for advertising purposes is deemed a "sale" or "sharing" under CCPA, you may have the right to opt-out. Please refer to our Cookie Policy for managing tracking technologies.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA privacy rights. We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Shine the Light: California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Service that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]. (Note: As stated, we do not sell or share PII with unrelated third parties for their own direct marketing purposes without your consent).

Exercising Your Rights:

To exercise your "Right to Know," "Right to Delete," or "Right to Correct," please submit a verifiable consumer request to us by emailing [email protected]. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Your verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days in total), we will inform you of the reason and extension period in writing.

8. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to, data encryption, access controls, and secure software development practices. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or a higher age threshold if required by applicable law, such as 16 in some jurisdictions for CCPA purposes related to sale/sharing). We do not knowingly collect personal information from children under these age thresholds. If we become aware that a child under the relevant age threshold has provided us with personal information without parental consent, we will take steps to delete such information from our files. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected].

10. App Store Compliance (Apple and Microsoft)

The Network Weather desktop application is designed to comply with the terms and conditions of application stores, including those of Apple and Microsoft.

Permissions and Data Usage:

• Location Services: The App requests permission to access your location. As detailed in Section 2, this information is used to help diagnose network issues specific to your geographic area (e.g., ISP outages), to provide more accurate network quality assessments, and to diagnose certain WiFi issues. Your location data is not sold and is not used for tracking purposes unrelated to the App's core functionality.
• Local Network Access: The App requests permission to access and scan your local network. This is essential for the App to discover devices on your network, identify their connection quality, analyze network traffic patterns (locally), and detect configuration issues or sources of interference. This information is used solely to provide you with network monitoring, analysis, and improvement recommendations.
• Data Minimization: We only request permissions and collect data that are necessary to provide and improve the functionality of the Network Weather App.
• Transparency and Control: You will be prompted to grant these permissions before the App accesses this data. You can typically manage these permissions through your device's settings.

Data Handling:

All data collected by the App, including sensitive data like location and local network information, is handled in accordance with this Privacy Policy. We are committed to protecting the privacy and security of this data.

11. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to provide and improve the Service.

• Account Information: We retain your account information for as long as your account is active or as needed to provide you services.
• Lead Information: We retain information provided by leads as long as it is relevant for our business purposes or until you request its deletion, subject to our legal obligations.
• Usage and Network Data: We may retain usage data and network performance data (including in its de-identified and aggregated form) for longer periods for analysis, service improvement, training AI classifiers, and to generate aggregate insights.
• Deletion: When we no longer need to use your personal information for the purposes set out in this Privacy Policy, we will take reasonable steps to de-identify or delete it. You may also request the deletion of your personal information as described in the "Your California Privacy Rights (CCPA)" section.

12. Geographic Focus and International Data Transfers

Our Service is hosted and operated in the United States and is primarily intended for users located in the United States. If you are accessing our Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using our Service, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

We do not specifically target users in the European Union (EU) or the European Economic Area (EEA), and our Service is not designed to comply with the General Data Protection Regulation (GDPR) beyond the general privacy principles outlined herein. If you are an EU/EEA resident, you should not use this Service if you are not comfortable with your data being processed under U.S. law and this Privacy Policy.

13. Disclaimer of Liability for Recommendations

Network Weather is designed to provide proactive suggestions to help you improve your computer's configuration and local network connectivity. These suggestions are based on data analysis and common best practices. However, every network and computer configuration is unique, and results may vary.

Primatech Paper Co. explicitly disclaims any and all liability for any damages, harm, losses, or costs, including but not limited to damage to your computer equipment, network devices, software, loss of data, or lost productivity time, that may result from your decision to follow, or attempt to follow, any directions, suggestions, or advice provided by the Network Weather Service. You implement any such suggestions at your own risk and are solely responsible for any consequences. We recommend backing up your system and data before making significant configuration changes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Site and/or within the App. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us